8×8, Inc. (NASDAQ: EGHT), a leading provider of enterprise communications, customer experience, and CPaaS platforms, has announced that its 8×8 Jitsi as a Service (JaaS) has been named a leader in the programmable video market by Tsahi Levent-Levi, an expert at BlogGeek.me. The recognition highlights 8×8 JaaS as a standout offering within the 8×8 CPaaS portfolio, which integrates various communication channels—such as SMS, voice, chat, and video—to enhance the customer experience and drive business growth.
The report identifies 8×8 CPaaS as one of the top six players in the programmable video industry out of nineteen evaluated. It praises 8×8’s diverse integration options—ranging from open source to hosted and hybrid solutions—that cater to various enterprise needs. The report also awarded 8×8 the highest rating for its solution’s capacity and performance, underscoring the company’s commitment and long-term viability.
Tsahi Levent-Levi, Founder of BlogGeek.me, remarked, “8×8 exemplifies the goals many companies strive for in the programmable video market. Their dedication to customer satisfaction and reliable solutions is evident in their ability to offer flexible integration and deployment options tailored to business needs.”
He added, “8×8 Jitsi is a widely used open source media server, and 8×8’s managed JaaS solution offers scalability and performance with minimal operational hassle. The transition from an open source to a commercial managed solution is a significant advantage that many competitors lack.”
The effectiveness of 8×8 JaaS is demonstrated by customer Berst, a leader in video collaboration, which reduced its operating costs by 50% using 8×8’s solution. Berst was able to provide consistent, high-quality video conferencing while minimizing the burden on its IT team.
Emil Ivov, Vice President of Video Platforms and Services Products at 8×8, commented, “Our goal has always been to make video integration straightforward for developers, allowing for integration within minutes without sacrificing flexibility. We are thrilled that this report validates our approach and showcases 8×8 JaaS as a leading programmable video solution.”
8×8’s cloud-based contact center and unified communications platform offers integrated capabilities, including contact center solutions, business telephony, team chat, video meetings, and CPaaS. The platform is known for its resilience, security, and compliance, with a 99.999% availability rate across its XCaaS platform, unifying cloud UCaaS and CCaaS services.
