Swisscom is renowned for its exceptional service quality. Last week, the My Swisscom App received top ratings from connect for the fourth consecutive time. Additionally, Swisscom’s broadband and mobile hotlines have been recognized as the best in Switzerland.”I’m incredibly proud that our team’s hard work and unwavering customer focus have paid off,” says Dirk Wierzbitzki, Head of Residential Customers and member of Swisscom’s Executive Board. “Securing two first-place positions in the connect test is further proof that consistently investing in top-tier service is worthwhile. Whether digital or analogue, customers are in excellent hands with Swisscom.”
Exceptional Customer Service on the Broadband Hotline
This year, Swisscom’s friendly and highly knowledgeable employees once again made a strong impression with their expertise. Improvements in service availability also stood out, earning praise from connect, which described it as a “huge achievement.” Swisscom ranked highest among all broadband hotlines tested in Switzerland, Austria, and Germany, with a score of 467 points, making it the leader in both mobile and broadband support across the DACH region.
My Swisscom App Earns ‘Outstanding’ Rating
Swisscom also excelled in the service app category, earning 972 points—41 points ahead of Sunrise and 149 points ahead of Salt—earning it the connect ‘Outstanding’ label. The My Swisscom App received top marks in functionality, including navigation, ease of use, range of features, and design.
Swisscom’s Commitment to Service
Around 2,700 employees at Swisscom work daily to support customers, providing advice, answering queries, and offering tech assistance 24/7. In addition to the hotline, customers can reach out via the My Swisscom App, chat, WhatsApp, Apple Business Chat, or by visiting one of the company’s award-winning retail shops
