Thai Airways has taken a significant step toward digital transformation by upgrading the network infrastructure at its headquarters in Thailand, partnering with Juniper Networks® (NYSE: JNPR), a leader in secure, AI-driven networking. Leveraging Juniper’s AI-Native Networking Platform, the airline can now deliver streamlined, real-time data flow, establish reliable infrastructure, and improve both wired and wireless connectivity for employees and passengers alike. This comprehensive upgrade focuses on enabling a seamless end-to-end experience and boosting operational efficiency and productivity at scale, supporting Thai Airways’ goals of growth and customer satisfaction.
Aiming to improve internal processes while also elevating the customer experience across its digital platforms, Thai Airways embarked on a full-scale network transformation with Juniper. A milestone of this partnership is the airline’s adoption of Wi-Fi 6E technology through Juniper’s AP45 access points, making it the first organization in Thailand to deploy this technology. Paired with Juniper’s EX Series Ethernet switches for core, distribution, and access networks, the deployment empowers the airline with advanced connectivity, allowing for higher performance and simplified, scalable operations.
Mist AI™, a key feature of Juniper’s network platform, plays an integral role in this transformation. Trained over nine years of data science innovation, Mist AI™ enhances network operations by proactively monitoring user experiences and resolving issues before they impact the end-user. This approach is built on the principles of AI-driven operations (AIOps), which are designed to anticipate and troubleshoot connectivity issues, significantly reducing the need for manual interventions. With Mist AI™, Thai Airways can reduce network-related trouble tickets by as much as 90%, freeing up valuable IT resources and creating a more reliable user experience.
The implementation of Juniper’s Mist Wired and Wireless Assurance cloud services further complements this upgrade, providing a unified platform for end-to-end network management. This cloud-based solution not only simplifies daily operations but also enhances security, allowing Thai Airways’ IT team to manage its network more efficiently with minimal human involvement. Every connection, whether from a device, application, or user, is constantly monitored and protected, maintaining high standards for both performance and security.
To further streamline operations, Thai Airways is utilizing Juniper’s Marvis Virtual Network Assistant, an AI-powered tool designed to simplify network management. Marvis provides the airline’s IT team with a conversational interface that helps detect and resolve issues by delivering proactive insights and actionable recommendations. This capability has resulted in a noticeable reduction in user complaints and operational delays, enabling the IT team to resolve issues quickly, cut down troubleshooting time, and refocus their efforts on core business initiatives.
The strategic nature of this network modernization is essential to Thai Airways’ business model. As Thailand’s national airline and a significant flight hub in Asia, Thai Airways has long been celebrated for its hospitality and services. With the post-pandemic travel surge, the airline is looking to sustain its reputation while scaling operations to meet growing demand. This network overhaul is not just a technology upgrade; it’s a critical investment in Thai Airways’ operational resilience and service quality.
As travel demand rises, Thai Airways recognizes the importance of a robust and scalable corporate network to maintain its service excellence. The enhanced network provides a solid foundation to support various functions, from internal operations to customer-facing systems like booking and check-in. For Thai Airways, network reliability is not just about connectivity but also about delivering on their promise of quality and consistency.
