Ericsson and Wipro Limited have successfully transformed the billing experience for all Odido brand mobile customers in the Netherlands by migrating to the cloud-native Ericsson Billing platform hosted on Amazon Web Services (AWS). This upgrade enables Odido to offer cutting-edge 5G services, including the newly launched Klik&Klaar fixed-wireless access (FWA) solution, improving operational efficiency and enhancing customer experience.
“This migration marks a significant step in our strategy to deliver an outstanding customer experience. By partnering with Ericsson and Wipro, we have modernized our billing infrastructure, positioning us to capitalize on the growing demand for 5G services,” said Odido’s leadership.
The migration, completed in August 2024, transitioned 5 million customers over a single weekend. This follows a prior migration of 700,000 Ben MVNO users in November 2023, marking a critical milestone in Odido’s modernization journey. Now, all Odido mobile customers, both B2B and B2C, are served by Ericsson Billing, hosted on AWS.
Wipro, as an end-to-end system integrator, worked closely with Ericsson and Odido to design and implement the solution. This seamless integration into Odido’s IT landscape reduced technical debt, streamlined the customer journey, and lowered operational costs.
Søren Abildgaard, CEO of Odido, commented: “We’ve just executed a flawless billing migration, which is akin to performing open-heart surgery on a marathon runner mid-race. And we managed to pull it off.”
Mats Karlsson, Head of Solution Area Business & Operations Support Systems at Ericsson, added: “This transformation allows Odido to deliver superior service experiences at scale. Our cloud-native billing platform offers the flexibility and scalability required to support the evolving demands of 5G and beyond.”
Sarat Chand, Managing Director of Northern Europe, Wipro Limited, emphasized: “As Odido’s trusted partner, we are proud to deliver such a complex billing transformation program. This milestone enables Odido to embrace automated billing capabilities and advanced operations on a fully scalable cloud infrastructure. Odido can now leverage new billing solutions to introduce more innovative propositions and enhance the customer experience in the Dutch market.”
Future-Ready and Scalable
The Ericsson Billing platform, a cloud-native product certified on AWS, provides an end-to-end billing solution. Odido’s transition to this platform offers a future-proof system that enhances automation, improves billing accuracy, and enables efficient scaling of new services. The open architecture allows easy collaboration with other system integrators and supports future growth and technological advancements while reducing operating costs.
Robert Purdy, Chief Information Officer of Odido, noted: “This migration is essential to delivering an exceptional customer experience. Partnering with Ericsson and Wipro has allowed us to modernize our billing infrastructure, preparing us to monetize the growing demand for 5G services.”
About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in technology services and consulting. We provide innovative solutions that address clients’ most complex digital transformation needs, helping them build sustainable, future-ready businesses. With over 230,000 employees across 65 countries, we thrive on helping our customers, colleagues, and communities navigate an ever-changing world. Learn more at www.wipro.com.
About Ericsson
Ericsson’s high-performing networks provide connectivity for billions worldwide. With nearly 150 years of pioneering technology, Ericsson enables mobile communication and connectivity solutions for service providers and enterprises. Together with our partners and customers, we are shaping the digital world of tomorrow. Learn more at www.ericsson.com.
