NinjaOne, a leading IT platform for endpoint management, security, and visibility, has announced the launch of free Warranty Tracking for all its MSP customers. In addition, NinjaOne is offering its Documentation tool free of charge for MSP customers with up to three users. The company also introduced white-glove Professional Services to streamline the onboarding process for new customers, enabling larger MSPs to transition their technology stacks seamlessly without disrupting their operations.NinjaOne has introduced its Warranty Tracking (beta), an automated tool designed to simplify the management and tracking of device warranties. This feature helps businesses prevent disruptions by ensuring replacements are ready or new warranties are secured before current ones expire. Early access customers have praised the tool for its ability to consolidate different platforms and reduce costs (31%), enhance device lifecycle management (17%), and create new revenue streams through warranty tracking (10%).
In addition to Warranty Tracking, NinjaOne offers a Documentation platform that centralizes IT knowledge related to processes, devices, users, and security, making critical information easily accessible. This helps MSPs onboard new technicians more efficiently, save time typically spent searching for data, and improve knowledge sharing across teams.
These tools are part of the NinjaOne Automated Endpoint Management Platform®, which helps MSPs build cost-effective technology stacks. Research from Omdia shows that 71% of customers using NinjaOne replaced more than four tools, while 91% replaced at least two. Similarly, a study by Enterprise Strategy Group found that NinjaOne reduced tool usage by four or more in most environments and lowered full-time employee (FTE) costs by 41%.
“MSPs are early adopters focused on building scalable, competitive, and profitable businesses. Technology vendors should support—not hinder—profitability, which is why we are offering Warranty Tracking for free,” said Sal Sferlazza, CEO and co-founder of NinjaOne. “NinjaOne’s mission is to help our customers thrive by providing scalable, easy-to-use products and exceptional customer support.”
NinjaOne’s Remote Monitoring and Management (RMM) tool has ranked #1 on G2 every quarter since 2019, thanks to the company’s commitment to innovation. Over 250 new features, enhancements, and products have been released this year, many based on customer feedback. The platform also offers sophisticated IT automation tools, including hundreds of easy-to-use scripts available in the NinjaOne Script Hub, contributing to a time-saving experience for 95% of users.
NinjaOne continues to lead the market by being the first RMM provider to offer multi-tenant Mobile Device Management (MDM) for iOS and Android. The company also provides free and unlimited onboarding, training, and support through its NinjaOne Academy, where over 500 technicians have been certified in less than three months.
With a customer satisfaction score (CSAT) exceeding 98% and an average first response time of under 30 minutes, NinjaOne excels in customer service, investing three times the industry average in support. The company offers flexible, month-to-month subscription plans to protect MSP customer relationships.
As a founder-led and managed company, NinjaOne is supported by investors like ICONIQ Growth and Summit Partners, with leadership remaining firmly in the hands of co-founders Sal Sferlazza and Chris Matarese, President and CFO.
Dan Shapero, President & COO of TeamLogic IT, commented, “NinjaOne was the best fit for us because it’s a scalable solution built on a modern SaaS architecture and is future-proof.” Ben Gagnon, Technical Operations Specialist at Northeast IT Systems, added, “I’m thrilled with how many user-suggested features are incorporated into the actual NinjaOne product. It’s incredibly refreshing.”
For more information on NinjaOne’s innovation and commitment to customer success, visit their website.
