“I’m extremely proud that our team’s efforts and unwavering focus on customers have paid off,” says Dirk Wierzbitzki, Head of Residential Customers and member of Swisscom’s Executive Board. “Securing two first-place rankings in the connect test reaffirms that investing in top-notch service is worthwhile. Whether digital or in-person, Swisscom customers are in the best hands.”
Top Availability and Friendly Support on the Broadband Hotline
This year, Swisscom’s friendly and knowledgeable employees made a lasting impression once again. Improvements in availability were also noted, earning praise from connect as a “huge achievement.” With 467 points, Swisscom ranked highest among all broadband hotlines tested in Switzerland, Austria, and Germany, now holding both the top mobile and broadband hotline in the DACH region.
My Swisscom App Rated ‘Outstanding’
Swisscom also led the service app test, scoring 972 points – 41 points ahead of Sunrise and 149 points ahead of Salt. This earned Swisscom the connect “Outstanding” label. The My Swisscom App excelled in categories like functionality, navigation, operation, features, and design.
Swisscom’s Service Commitment
With around 2,700 employees dedicated to customer support, Swisscom offers 24/7 assistance. Customers can reach Swisscom via hotline, My Swisscom App, chat, WhatsApp, Apple Business Chat, or in award-winning Swisscom retail shops.
