Paymentus has introduced the Paymentus Disbursements Accelerator on the Guidewire Marketplace, designed for Guidewire ClaimCenter. This new solution enables insurers to quickly integrate instant digital disbursement capabilities into their claims management processes while enhancing back-office operations through real-time data integration.
The Disbursements Accelerator offers policyholders various payout options, including digital wallets, credit or debit cards, ACH transfers, or checks. Insurers can monitor payout details in real-time, ensuring PCI compliance, improving back-office efficiency, and reducing operational costs.
With the growing demand for digital solutions, customer satisfaction and retention have become increasingly dependent on insurers’ digital capabilities. Despite a 36% increase in technology spending by property and casualty insurers over the past decade, a recent study found that 30% of customers are still dissatisfied with insurers’ digital offerings. The Paymentus Disbursements Accelerator complements the company’s Billing and Payments Accelerator for Guidewire BillingCenter, introduced in 2023, enhancing the digital experience at two key stages: premium payments and claims payouts.
“For over a decade, major insurance providers have relied on our solutions to modernize their customer experiences,” said Jerry Portocalis, Chief Commercial Officer of Paymentus. “By digitizing the payout process, we will not only elevate customer satisfaction but also provide insurers with valuable insights to enhance the efficiency, security, and integrity of their operations.”
“Paymentus is recognized as a top billing and payments solution provider,” stated Will Murphy, Vice President of Global Technology Alliances at Guidewire. “Their Disbursements Accelerator has been thoroughly validated for Guidewire Marketplace, offering our customers a ready-to-deploy solution that meets policyholders’ expectations for fast, streamlined service.”
The feature-rich Disbursements Accelerator aims to enhance customer experience and operational performance. Customers opting for digital payout can choose from various options, including traditional ACH and debit methods and modern channels like PayPal and Venmo. Additionally, real-time payout notifications via email or text provide reassurance to policyholders.
Having passed Guidewire’s stringent review process, the Paymentus Disbursements Accelerator is validated for seamless integration and full functionality. It includes a single dashboard for staff to efficiently serve customers, improving reconciliation and overall business operations while ensuring real-time data access and secure payout details within PCI compliance.
Paymentus will showcase its modern bill payment capabilities and digital disbursement solutions at Guidewire Connections, scheduled for November 17-20 in Nashville, TN.
About Paymentus
Paymentus is a leading provider of cloud-based bill payment technology and solutions for over 2,200 billers and financial institutions across North America. Recognized as the best-in-class provider of EBPP solutions by Aite-Novarica, Paymentus offers a flexible, secure omni-channel platform that delivers easy-to-use electronic bill payment experiences. Its proprietary Instant Payment Network® (IPN) connects partner platforms and thousands of billers to Paymentus’ integrated billing, payment, and reconciliation capabilities. For more information, visit www.paymentus.com.
