Telenor Denmark Pioneers Customer-First Innovation with CSG Partnership Telenor Denmark, the second-largest mobile operator in the Danish market, continues to lead in customer-centric innovation. To strengthen its position in digital telecommunications commerce and deliver outstanding customer experiences, Telenor Denmark has partnered with CSG® (NASDAQ: CSGS) to utilize its cloud-native, software-as-a-service (SaaS) platforms. This strategic move will enhance Telenor Denmark’s omnichannel monetization, improve business efficiency, and future-proof the customer experience for both B2C and B2B segments.
“At Telenor Denmark, our priority is making it easy for our 1.7 million customers to connect with the people and services that matter most to them. This approach led us to achieve the highest customer satisfaction in the industry in 2023,” said Lars Thomsen, CEO of Telenor Denmark. “As we look ahead, we must adapt to meet changing demands and continue offering innovative solutions to our customers. CSG’s proven expertise, industry knowledge, and cloud capabilities enable us to embrace end-to-end digitalization, enhancing our ability to provide exceptional customer service. This collaboration with CSG is an exciting step towards shaping a future that benefits our customers, partners, and ourselves.”
The partnership between Telenor Denmark and CSG aims to position Telenor as a leading digital telecommunications company in Denmark. Utilizing CSG Ascendon, a market-leading AWS cloud-native revenue management platform, along with CSG Xponent’s customer engagement capabilities, Telenor Denmark will achieve growth through enhanced flexibility, efficiency, and intelligence. CSG’s real-time decisioning engine will enable Telenor Denmark to deliver superior digital experiences across all touchpoints, improve omnichannel support for all business segments, and seize new revenue opportunities. Additionally, CSG’s industry-leading configure, price, and quote capabilities will empower Telenor Denmark to seamlessly bundle offers with partners, creating faster and more efficient solutions for its business customers. These advancements will help Telenor Denmark retain happier, more loyal customers, driving faster revenue growth for future innovation.
“To succeed in digital telecommunications commerce, CSPs need a business infrastructure that enables them to deliver speed, sophistication, and flexibility,” said Ian Watterson, SVP of Go-To-Market at CSG. “Telenor Denmark, as a leader in customer satisfaction, understands the importance of customer loyalty for long-term growth. Their trust in CSG and our industry-leading solutions will elevate customer experiences and position Telenor Denmark for future-ready success.”
About CSG
CSG empowers companies to create memorable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. Our customer experience, billing, and payments solutions help companies of all sizes generate revenue and make a difference. With our SaaS solutions, company leaders can take control of their future with guidance from our dedicated and forward-thinking CSGers around the world.
To learn more about becoming future-ready like the global brands that trust CSG, visit csgi.com.
About Telenor Denmark
Telenor helps Danes establish strong connections through mobile and internet services. We are dedicated to being the telecommunications company that provides Danish businesses and consumers with a secure, straightforward, and safe digital everyday life. Our massive investments in innovation and the development of Danish telecommunications infrastructure, including the recent 5G modernization of our nationwide mobile network, reflect this commitment.
Telenor is Denmark’s second-largest mobile operator and a part of the Telenor Group, operating throughout Scandinavia and Asia. Globally, we serve 186 million customers. In Denmark, we have approximately 1,000 employees and 38 stores nationwide.
