moment CommBox, the colonist in AI- powered client dispatches, is launching its new generative AI result. Designed for medium to large businesses across a range of diligence including healthcare, banking, retail, telecommunications and insurance, period AI is grounded on a winning combination of both personal technology developed by CommBox and marketable large language models. period AI’s functionality reviews enterprise knowledge sources and, in just seconds, provides guests with accurate, largely personalised information through the digital messaging channel of theirchoice.Era AI delivers client service robotization, reduces costs for organisations, and dramatically increases the speed and delicacy of enquiry running. It does this all while adding client satisfaction, with CommBox guests seeing a 92 client satisfaction rate on average. Central to this is period AI’s capability to assay a brand’s entire resource base, similar as support papers, help and knowledge centres, and website content. It also couples these datasets with a contextual decision path technology that’s reflective of how exchanges between humans take place.
period AI also empowers anyone to make intelligent AI- powered chatbots with no coding moxie and its robust capabilities allow for advanced customisation to fit any and all business needs. For illustration, the platform’s advanced sentiment analysis enables it to reroute calls when necessary, and identify intent to give end druggies with a conversational- suchlike experience. The platform can also standardise the manner and tone of written responses in line with brand guidelines, icing a harmonious client experience. This is a huge motorist of effectiveness, leading to a 75 drop in time taken to onboard agents for businesses.
period AI also plays a crucial part in aiding client service agents, using real- time information to offer personalised recommendations and results, enabling them to break client queries more effectively. This frees up agents to spend time on tasks that need a mortal touch, and businesses using CommBox generally see agent productivity double. period AI delivers for brands that are seeking to reduce call workload and increase profit by offering guests24/7 digital channel vacuity and tone- service options, contributing to an overall 40 reduction in client service costs.
Yaniv Hakim, CEO andco-founder of CommBox, had this to say on the launch “ In the ultramodern business geography, precious contact centre models and ineffective chatbots are bones of the history. I have seen firsthand how these outdated heritage systems leave guests frustrated and hamper business growth. That is why we have developed period AI, a revolutionary result that empowers brands to modernise their client engagement strategies and unleash the untapped eventuality of artificial intelligence. period AI is the key to delivering flawless, personalised, and pleasurable client gests that drive lasting client fidelity. ”
“ 2024 will be a transformative time for client service, as businesses are eventually suitable to fluently integrate AI to drive huge savings across their client operations, ” adds Dvir Hoffman, Chief Product Officer at CommBox. “ It may feel simple on paper, but going from solely reliant on humans to 80 robotization and 20 human is a huge metamorphosis the maturity of brands are still trying to navigate. ”
“ With period AI, our thing was to help enterprise brands- no matter how complex- to accelerate the move to AI- grounded automated services, and unnaturally shift how they communicate with their druggies. This means going beyond simply belting new AI models around an being bot result to make it a bit smarter, but still disconnected from other systems. It means erecting a platform connected to a variety of different business overflows, icing an intuitive and harmonious client trip. ”
CommBox offers brands AI on their own terms, with its innovative technology combining with times of assiduity experience to seamlessly bring brands into the period of robotization and intelligent client service. Stationed by further than 350 global brands similar as IKEA, Clarks, AIG, and Suzuki, CommBox has a proven track record of helping leading traditional diligence to transfigure from using heritage client dispatches to independent, digital results.