Five9, the provider of the Intelligent CX Platform, moment blazoned that it gained CX- Specialist lift Digital as a new mate. With this addition, Five9 made its European mate ecosystem indeed stronger. In particular with converneo GmbH, a Leipzig- grounded attachment of Assist Digital, the CX- platform specialist benefits from comprehensive know- style when it comes to the integration of results and the support of dealsactivities.The thing for Five9 is to distribute its result in the DACH and BeNeLux regions primarily through mates. With lift Digital, a well- known provider of digital CX- Services with headquarters in Milan, Italy, and further than 5,500 workers across 22 locales in Europe, Five9 now added important support in the mate network. help Digital, apan-European company, supports global brands in realizing optimal digital client gests throughout the entire client lifecycle – from marketing to deals to client service. Key is the combination of mortal and artificial intelligence to induce a value add from every single client commerce. To ameliorate client fidelity and satisfaction, help Digital combines creativity with data, processes and technology similar as the CCaaS result from Five9.
The company provides a lot of services around client experience, including consulting, design, operations, technology and advanced AI results. When opting the new mate, Five9 was particularly impressed by the fact that the German attachment converneo offers comprehensive moxie in the area of service centers and the perpetration of ultramodern technologies to optimize client services – all within the Assist Digital network throughout Europe.
Value Added cooperation for both sides
” For us, one of the crucial advantages of the relationship with lift Digital is their moxie in terms of integration and unity. With their help, we can integrate a pall- grounded result like ours indeed more fluently and snappily for our guests,” explains Roland Lunck, Senior Director Partner DACH/ BENELUX and NORDICS at Five9.” In addition, the experts at Assist Digital, who formerly have multitudinous in- house developments in the call and contact center sector, can customize our result for specific client requests, for illustration with unity and reporting tools or with special customizing in terms of appearance.”
At the same time, Five9 also expects help Digital to give precious input for the farther development of its own CCaaS result. help Digital is the perfect mate for Five9 to continue on its European growth path and realizecross-border systems. Thanks to help Digital’s multitudinous accessories in Europe, Five9 can now more serve guests who want to use the company’s CCaaS result at several locales on the mainland. One advantage that shouldn’t be undervalued is that help Digital workers frequently speak the client’s language and there’s occasionally formerly a contractual and thus trust- grounded relationship in the separate region.
likewise, Five9 isn’t only expanding its geographical compass through the cooperation, but also its client base. Together, the new mates can attack systems with a larger volume. On the other hand, the relationship makes it easier to share in public tenders, which frequently bear a certain minimal development.
” The relationship is also a huge palm for both sides from a deals perspective, because we do deals for eachother.However, help Digital supports us,” commentary Roland Lunck, If we warrant the necessary perpetration power for a major design. Fokko Baars, Senior Account director at Assist Digital, adds” We’re also a sought- after contact for guests when it comes to opting suitable results and making recommendations. And of course, we bring Five9 into the discussion as soon as it fits and we can frequently do that because the compass of the Five9 platform is far- reaching.”
