FPT Software, a prominent global IT firm, has once again earned recognition in the 2024 Gartner® Peer Insights™ Voice of the Customer report for its Robotic Process Automation solution, akaBot. This acknowledgment, based on 28 reviews as of November 2023, underscores akaBot’s remarkable performance, with a 100 percent “willingness to recommend” rating for the second consecutive assessment period. Access the 2024 Gartner® Peer Insights™ ‘Voice of Customer’: Robotic Process Automation report here.
The report reveals that 79% of FPT Software’s reviews hail from the Finance sector, with an additional 14% from Healthcare. Impressively, 93% of the company’s clientele operates within the Asia-Pacific region.
In 2023, FPT Software’s clientele expanded to encompass over 3,900 global enterprises spanning various industries. Simultaneously, the Vietnamese RPA pioneer enhanced its global footprint through strategic collaborations with a network exceeding 40 partners worldwide.
One noteworthy testimonial within the report originates from a finance industry client with a revenue bracket of 50-250 million USD. Describing akaBot as a “game-changer,” the client lauds its seamless execution of tasks with speed and precision. The automation solution operates seamlessly in the background, significantly boosting productivity without encountering any glitches.
Bui Dinh Giap, CEO of akaBot, expresses pride in the company’s dual recognition in the Gartner Voice of Customer report, affirming it as a validation of their standing as a trusted partner. Giap notes the increasing adoption of RPA Migration amidst economic challenges, emphasizing akaBot’s commitment to delivering comprehensive automation packages and fostering global competitiveness through collaborations, particularly in the APAC region.
In a bid to deepen its regional insights and solidify its position as a leading hyperautomation provider in Asia, akaBot has actively engaged in partnerships with key industry players. Notably, recent collaborations with esteemed IT distributors such as Zero One in Taiwan and Daiwabo in Japan aim to extend automation solutions to these markets.
The Gartner® Peer Insights™ ‘Voice of the Customer’: Robotic Process Automation report serves as a valuable resource for IT decision-makers, offering synthesized insights from peer experiences. This peer perspective, along with detailed individual reviews, supplements Gartner’s expert research, aiding in informed decision-making during the procurement process.
