Rimini Street Launches Support and Services for VMware Products

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of comprehensive enterprise software support, products, and services, and the leading third-party support provider for Oracle and SAP software, as well as a partner of Salesforce and AWS, has announced the global launch of Rimini Support™, Rimini Protect™, and Rimini Consult™ for VMware products. This represents a first-of-its-kind, all-encompassing third-party offering.

Rimini Street’s services for VMware will enable perpetually-licensed VMware customers to continue using their current systems for years, backed by Rimini Street’s award-winning support services. These include guaranteed priority support response by an engineer 24/7/365 in 10 minutes or less. The pricing for Rimini Street Support for VMware products is comparable to the current support fees that each perpetual licensee pays VMware.

“Many organizations are perpetually licensed to use VMware products and now face significant annual fee increases demanded by VMware. These organizations are seeking an alternative, comprehensive annual support program that can help them continue implementing, changing, and running their perpetually licensed VMware software infrastructure smoothly and reliably for years to come,” said Seth Ravin, CEO and president of Rimini Street. “Rimini Street is now offering such a support program for VMware products as an extension of its award-winning, mission-critical global support services used by thousands of clients in over 100 countries for nearly two decades.”

Extending the Life of VMware Perpetual Licenses

The shift by VMware to a new subscription-based licensing model, which bundles licenses for additional products not previously used by some VMware customers, has caused disruption. Perpetual licensees need time to evaluate these changes and decide whether to accept the new model and fees, negotiate new terms, or consider alternative virtualization platforms. Rimini Support for VMware provides organizations with the time—potentially years—to make these crucial decisions while continuing to receive premium support for their existing, perpetually licensed VMware infrastructure.

“Our clients have invested heavily in their VMware infrastructure and seek advice from Rimini Street on maintaining their mature and proven platforms while receiving the premium support and services they need at an affordable price,” said Craig Mackereth, executive vice president of global service delivery at Rimini Street. “Rimini Street now offers a unique and innovative support solution for VMware, available immediately.”

“Rimini Street delivers exceptional support for our enterprise software platform. We are thrilled to have the option to extend the lifespan of our existing VMware products and receive exceptional support through Rimini Street,” said Kentaro Yamamoto, general manager of IT strategy at JSR Corporation, a global chemical manufacturer for semiconductors.

A Trio of Comprehensive Solutions for VMware

Rimini Support™ for VMware: Premium, global 24/7/365 support and advisory services with industry-leading SLAs, including:

  • Dedicated support for configuration, performance, installation, upgrades, and customization
  • A primary support engineer with an average of 15 years of experience
  • Guaranteed 10-minute response SLA for critical cases
  • Rimini Street’s patented AI technology, Case Assignment Advisor, for faster case resolution

Rimini Protect™ for VMware: Proactive, efficient security protection against known and unknown threats, including:

  • Guidance on risk mitigation by strengthening VMware ecosystem configuration
  • Rimini Street’s self-developed Security Vulnerability Analysis Reports (SVARs) with mitigation strategies
  • Zero-day reporting
  • Level 1 Security Assessments

Rimini Consult™ for VMware: Expert consulting to help VMware customers align technology strategy with business objectives, including:

  • Technical and application roadmapping and strategy
  • Technology assessments
  • License advisory
  • Interoperability and integration
  • Staff and skills augmentation
  • Cloud migrations

“Rimini Street is at the forefront of innovation, responding to the changing needs of organizations globally by launching new solutions that enable them to maximize the ROI and lifespan of their IT investments while providing time to make critical infrastructure decisions,” said R “Ray” Wang, principal analyst at Constellation Research, Inc. “We are excited about the expansion of Rimini Street support services to VMware products. Customers need an alternative to VMware’s aggressive push from on-premises to the cloud, and Rimini Street is a proven provider of third-party enterprise software support services, delivering mission-critical services for nearly two decades.”

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