Dialpad, T-Mobile Boost Business Comms with AI Recaps & Extended Partnership

Dialpad, Inc., a prominent AI-Powered Customer Intelligence Platform, has unveiled a significant milestone in its collaboration with T-Mobile (NASDAQ: TMUS), announcing the official release of Ai Recaps alongside a three-year extension of their exclusive partnership.

In the contemporary business landscape, effective communication solutions are indispensable. However, traditional PBX systems often present challenges with their costliness and implementation complexities. Despite the emphasis on reliability, issues like dropped calls and sluggish video persist. In a world dominated by AI and 5G technologies, communication solutions should streamline operations rather than burden them. They should empower businesses to enhance communication, boost deal closures, and drive revenue growth.

Enter T-Mobile and Dialpad. As of today, Dialpad and Dialpad from T-Mobile business clientele gain access to innovative AI-driven features, notably Ai Recaps, delivered with 100% uptime service level agreements, leveraging the strength of America’s most distinguished 5G network. Ai Recaps, developed on Dialpad’s proprietary DialpadGPT, a specialized large language model tailored for business conversations, harnesses over six billion minutes of proprietary conversational data to furnish precise, personalized insights. This collaboration heralds a new era in business communication, courtesy of Dialpad’s advanced technology harmonizing with T-Mobile’s status as America’s largest and fastest 5G network provider.

Since their strategic partnership announcement in 2021, Dialpad and T-Mobile have been at the forefront of exploring pioneering technologies to empower customers with cutting-edge communication solutions. In addition to their joint AI innovation endeavors, Dialpad is actively involved in T-Mobile’s exclusive 5G Network Slicing Beta program, aimed at substantially enhancing video calling experiences.

Craig Walker, CEO & Founder of Dialpad, emphasized, “Ai Recaps signifies more than just a feature; it signifies a pivotal step towards making AI a tangible asset for businesses and the modern workforce. It revolutionizes professional interactions, ensuring that crucial insights are captured through actionable summaries in every call and meeting. This collaboration underscores our steadfast commitment to unlocking AI’s potential, continuously innovating and refining our solutions to cater to the evolving needs of our clientele.”

Since the introduction of its Early Adopter Program (EAP) for Ai Recaps earlier this year, Dialpad has generated Ai Recaps for over 50 million calls and meetings, fundamentally transforming professionals’ workflows by reducing call review and note-taking durations while offering more precise identification of actionable insights from conversations.

As Dialpad’s exclusive operating partner in the U.S., T-Mobile extends Dialpad’s comprehensive suite of AI-enabled advantages to business customers. The general release introduces a suite of new features, including:

  1. Auto-Save to CRM: Seamless integration of summaries into customer relationship management records, facilitating interaction tracking and reducing administrative overheads.
  2. Easy Sharing and Request to Share: Swift sharing or solicitation of summaries for any call or meeting, fostering collaboration and enhancing preparedness for interactions.
  3. Customizable Summaries: Clients can tailor summary preferences, choosing between bullet points or full sentences, and adjusting length for brevity or detail.
  4. Easy Read Transcripts: Call transcripts are automatically refined for improved readability by removing filler words and enhancing grammar and punctuation.
  5. Scheduling Assistance: Context-based suggestions and follow-up action recommendations enable efficient planning of future events post-conversation.

Van Horn Automotive Group exemplifies the transformative impact of Dialpad’s Ai products on T-Mobile’s network, witnessing a 20% enhancement in employee training effectiveness. Leveraging Ai Recaps further, the company has streamlined its operations, allowing employees to focus more on delivering automotive excellence and exceptional customer service.

Mishka Dehghan, SVP, Strategy, Product, and Solutions Engineering at T-Mobile Business Group, remarked, “By amalgamating T-Mobile’s leading 5G network with Dialpad’s new AI suite, we’re empowering businesses to work smarter and accelerate deal closures through real-time insights from every customer interaction.”

Part of Dialpad’s 12 Months of Ai initiative, Ai Recaps represents one of several strategic AI investments made by the company in the past year. With a commitment of $50 million to Dialpad Ai Labs and the introduction of new features such as Ai CSAT, Ai Scorecards, Ai Playbooks, Ai Coaching Hub, and PII Redaction, Dialpad continues to provide real-time support for sales, customer service, and team collaboration, reinforcing its position as an industry leader in AI-driven communication solutions.

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